Frequently Asked Questions

Topics

Q.

Feeling queasy? Call, it's easy!

A.
Sick smiley face. Call 844-IowaSic.

Food poisoning happens after eating or drinking contaminated foods or beverages. Contamination occurs at any time throughout the food preparation process, including growing, distribution processes, storage, cooking, and service. Often, foodborne illness is the result of cross-contamination, poor hygiene, or improper heating and cooling of prepared foods.

If you suspect food poisoning after consuming an item from a restaurant, grocery store, convenience store, market, or public gathering, call IDPH’s IowaSic hotline at 1-844-469-2742.

Learn More

Q.

How can I obtain my immunization record?

A.

Vaccine records can be obtained by contacting our office at 319-753-8290. 

Records would be limited to immunizations given in Iowa. Only the individual, who received the vaccine or parent/legal guardian can request immunization records. For any records, we require a release of information to be signed. 

Q.

How do I call if I think I have questions about a poison?

A.
  • Use the webPOISONCONTROL® online tool to get specific recommendations based on age, substance, and amount, OR
  • Call Poison Control at 1-800-222-1222 for expert guidance.
Q.

How do I contact the suicide prevention hotline?

A.

People can call 988 to access counselors and response teams at the 24/7 National Suicide Prevention Lifeline.

Q.

I am going to be traveling out of the country, what vaccines do I need?

A.

The Centers for Disease Control website is an excellent resource. Please visit the CDC website.

Travel Medicine Clinic at the University of Iowa
200 Hawkins Dr. 
Iowa City, IA 52242
319-356-8133

Q.

I just moved to Des Moines County — where can I find a medical provider?

A.

Contact the following options:

Q.

I'm ready to quit! Do you have tobacco cessation resources?

A.

Call the Iowa Quit Line at 866-822-6879.

Q.

Mental Health: My friend/family member is in crisis. Where can I go for help?

A.

Des Moines County offers a number of services. These can be accessed by contacting the Disability Services office at 319-754-8556 or accessed directly by contacting Counseling Associates IHH.

Your Life Iowa is another service option, funded by the Iowa Department of Public Health under the Division of Behavioral Health. Your Life Iowa is a free and confidential help. Providing information and services for problems with alcohol, drugs, gambling, mental health, or suicidal thoughts. Your Life Iowa can be accessed 24/7 by:

Q.

When/where can I get my blood pressure checked?

A.

Our department offers blood pressure checks during our regular office hours:

Monday through Friday from 8:00 a.m. to 4:30 p.m.

522 North 3rd St.
Burlington, IA 52601

319-753-8290

Q.

Where can I find information about disability-related programs and services for Iowa residents?

A.

Iowa COMPASS is Iowa's leading source of information on disability services and assistive technology. Iowa COMPASS is a great resource in connecting those with disability-related needs with information and resources to help problem-solve in order to meet their needs.

Iowa COMPASS Website

Q.

Where can I find more information about Opioid Overdose Prevention?

Q.

Where can I get a flu vaccine? Do I really need it? What is seasonal flu?

A.

Influenza is a serious disease that can lead to hospitalization and sometimes even death. The single best way to protect against the flu is to get vaccinated each year.

Key Flu Vaccine Facts

Q.

Where do I go if I need a medical provider and do not have health insurance or I am underinsured?

A.

Community Health

1706 W. Agency Rd.
West Burlington, IA 52655

319-768-5858

Q.

Who do I call regarding bats, poor food handling techniques, or well testing?

A.
  • Water testing is done through Des Moines County Public Health Environmental Health services: 319-753-8290
  • To report a food-related illness complaint: 844-IowaSic (844-469-2742)
  • To report a non-illness food handling complaint contact Lee County Health Department: Phone: 319-372-5225
This webpage was printed on December 6, 2022. For the most current election-related information, visit the Des Moines County, Iowa, Board of Health website at https://dmcountyboardofhealth.iowa.gov/.
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